Read it and see it together
Interactive visual guide
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Do this now
Open Google’s recovery page
Go directly to accounts.google.com/signin/recovery in a browser you trust. Confirm the address is exactly accounts.google.com before entering anything.
This original visual follows the verified path. Labels can vary slightly by model, region, carrier, or device state.
Show written steps
- Open Google’s recovery page. Go directly to accounts.google.com/signin/recovery in a browser you trust. Confirm the address is exactly accounts.google.com before entering anything. You should see Google’s Account recovery page in the browser.
- Enter the account you cannot access. Type the Gmail address or phone number connected to the Google Account. Google begins questions that confirm the account belongs to you.
- Answer Google’s questions. Answer as accurately as you can. A familiar device and location can help. Google shows the next recovery option it can offer for this account.
- Reset only when Google prompts you. Create a new password only after Google offers that step. Work or school accounts may require an administrator. Google shows that the password changed, or explains the remaining recovery step.
Watch it happen
Helpful video
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How to recover access to your Google Account
Published by Google Help. Shows Google’s official account-recovery process and alternate verification choices.
Watch directly on YouTube If the video does not load here, the direct link opens the same tutorial on YouTube.One small goal at a time
Follow the steps
Read one step, try it on your phone, then move to the next.
- Step 1
Open Google’s recovery page
Go directly to accounts.google.com/signin/recovery in a browser you trust. Confirm the address is exactly accounts.google.com before entering anything.
You should now see: You should see Google’s Account recovery page in the browser.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture - Step 2
Enter the account you cannot access
Type the Gmail address or phone number connected to the Google Account.
You should now see: Google begins questions that confirm the account belongs to you.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture - Step 3
Answer Google’s questions
Answer as accurately as you can. A familiar device and location can help.
You should now see: Google shows the next recovery option it can offer for this account.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture - Step 4
Reset only when Google prompts you
Create a new password only after Google offers that step. Work or school accounts may require an administrator.
You should now see: Google shows that the password changed, or explains the remaining recovery step.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture