Step-by-step phone help

What are you trying to do?

Describe the result you want. You can use ordinary words such as “forgot my Google password” or “this text looks like a scam.”

Describe the problem only. Never enter an email address, phone number, password, passcode, or verification code.

Which phone are you using?

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Choose one direct task, or open one category below.

iPhone · About 3 minutesUnlock your iPhone and go HomeThe line at the bottom of a modern iPhone is your way Home. Watch the move before trying it.iPhone · About 3 minutesFind your Apple AccountYour Apple Account is the one account that connects iCloud, the App Store, backups, and other Apple services.iPhone · About 3 minutesFind and copy a saved password on iPhoneSearch by the website or app name, then open the matching entry.iPhone · About 3 minutesUpdate your iPhoneUse Wi-Fi and connect the iPhone to power when possible before installing.iPhone · About 3 minutesMake words larger on iPhoneChanging text size does not erase or rearrange your information.Android · About 3 minutesGo Home and Back on AndroidAndroid can use swipe gestures or three navigation buttons. This lesson shows both so you can match your screen.

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