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Interactive visual guide
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Do this now
Open General
In Settings, tap General.
This original visual follows the verified path. Labels can vary slightly by model, region, carrier, or device state.
Show written steps
- Open General. In Settings, tap General. The General settings open.
- Open iPhone Storage. Tap iPhone Storage. The storage summary appears.
- Check available space. Read the storage summary. If storage is low, stop here and use Apple’s Manage storage guide in Sources before continuing. The storage summary shows how much space is available.
- Open the downloaded update if it appears. If an iOS update appears in the app list, tap that update. If no iOS update appears, skip to step 6. The downloaded-update details open when a file exists; otherwise no iOS update appears in the storage list.
- Only if you opened the iOS update: delete it. Tap Delete Update only on the downloaded iOS update details screen. Do not erase the phone or other data. A damaged or incomplete update download is removed without erasing the phone.
- Open Software Update again. Return to General, then tap Software Update. The iPhone checks for a fresh update.
- Download the update again. Tap Download and Install, then keep power and Wi-Fi connected. The iPhone starts a fresh update download.
Watch it happen
Helpful video
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iPhone Update Stuck? Here’s the Real Fix!
Published by Payette Forward. The safe Wi-Fi, restart, delete-update, and retry checks run from 0:18 to 2:27. Stop before advanced restore steps.
Watch directly on YouTube If the video does not load here, the direct link opens the same tutorial on YouTube.One small goal at a time
Follow the steps
Read one step, try it on your phone, then move to the next.
- Step 1
Open General
In Settings, tap General.
You should now see: The General settings open.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture - Step 2
Open iPhone Storage
Tap iPhone Storage.
You should now see: The storage summary appears.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture - Step 3
Check available space
Read the storage summary. If storage is low, stop here and use Apple’s Manage storage guide in Sources before continuing.
You should now see: The storage summary shows how much space is available.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture - Step 4
Open the downloaded update if it appears
If an iOS update appears in the app list, tap that update. If no iOS update appears, skip to step 6.
You should now see: The downloaded-update details open when a file exists; otherwise no iOS update appears in the storage list.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture - Step 5
Only if you opened the iOS update: delete it
Tap Delete Update only on the downloaded iOS update details screen. Do not erase the phone or other data.
You should now see: A damaged or incomplete update download is removed without erasing the phone.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture - Step 6
Open Software Update again
Return to General, then tap Software Update.
You should now see: The iPhone checks for a fresh update.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture - Step 7
Download the update again
Tap Download and Install, then keep power and Wi-Fi connected.
You should now see: The iPhone starts a fresh update download.
Easy Phone Tech visual example. Personal details are fictional; exact wording can vary. Open a larger picture